Terms & Conditions

Feedback and Complaints

We take pride in our products and customer service. All forms of feedback is welcomed. If you have positive feedback, there is something you are not happy with or you think we could improve on please contact us by email – info@koutureforkids.com.au and we will try to resolve the issue as quickly as possible.

 

Terms, Conditions and Shipping

All pricing listed for goods and postage is shown in Australian Dollars (AUD) and includes GST (10%).

Payment options are by PayPal or credit card. We accept Visa or MasterCard. All credit cards are charged in Australian Dollars. Your card will be charged upon order processing. We do not store credit card details.

We will make every effort to ensure our prices are current and up to date. We reserve the right to change our pricing at our discretion and without notice. All orders processed will be granted at the purchase price listed at time of purchase.

Typographical Errors: In the event a product is listed at an incorrect price or with incorrect information due to typographical error or due to incorrect information received from our suppliers, Kouture for Kids has the right to cancel the order.

 

Refund and Exchange Policy

Kouture for Kids inspect each item prior to posting out to you, to ensure that each item is of exceptional quality.

At Kouture for Kids we strive to provide products that are of high quality and standard. If you are not satisfied with your order due to the size, colour, or the product just isn’t how you expected then please contact us please contact us within 14 days of receipt of your parcel. We will replace the item, provide you with an alternative or refund the item to the same value in full. All items must be returned in their original condition and packaging for an exchange to be processed.

If an item is faulty we will happily replace the item or refund the item’s value. Any refunds given will be for the item’s total value and will not include the initial postal charges. Items for refund or exchange will only be accepted if the garment is unworn and unwashed with tags and packaging intact.

No refunds or exchanges will be granted outside the 14 day period once item once item is received. We allow 2-3 business days for delivery from time of purchase. It is the customer’s responsibility to ensure that they have read the terms and conditions prior to making a purchase. All items must still be intact and in its original condition, unworn and with tags attached. You can contact us by email at info@koutureforkids.com.au

For exchanges, once you have contacted us, place your package in the mail and include a self-addressed envelope and we will return the item to you as soon as we have received the returned item.

No refunds or exchanges apply to end of season sales, unless the item is faulty.

If something is listed as “out of stock” please complete the “contact us” section and we will make every effort to obtain the item for you or place you on our back order list and will advise you when the item has be re-ordered. If for some reason we are unable to order you that item in, we will advise you accordingly.

If for some reason beyond our control your item is damaged upon delivery, please contact us as soon as conveniently possible to discuss a suitable resolution.

The item should then be returned to:

Kouture for Kids
PO Box 195
Findon SA 5023

 

Gift Vouchers

Gift Vouchers purchased through our online store are valid for a period of 12 months from the date of issue unless otherwise specified. Vouchers can be used on all products storewide – this includes all items which are marked down on sale. Vouchers cannot be used in conjunction with another code or promotional discount.

 

Intellectual Property

All content on this site is the property of Kouture for Kids unless specified otherwise. This includes graphics, logos, images, text and site design. The unauthorised use of items listed may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

You may store, print and display the content supplied solely for your own personal use.

 

Shipping Information

Shipping will paid for by the buyer in the amount agreed upon by the seller at the time of purchase.

Kouture for Kids uses Australia Post and other courier services may be used to deliver all our parcels. All items are shipped from Adelaide, Australia.

Your order will be processed and goods dispatched within 24-48 hours if placed on a business day and once your payment is cleared if all items are in stock, except during public holidays when there may be a delay before delivery.

Unfortunately we cannot be held responsible for delays in the postal service for either local or international customers. If you need your order for a specific date or day then please contact us directly to arrange a courier service.

Delivery to all areas in Australia is within 2-5 Business Days. These delivery times are an estimate only as we use a third party supplier for all deliveries and as such Kouture for Kids cannot be held responsible for late deliveries or loss or damage relating to late deliveries.

Please note that when shopping during a sale the processing time for your order may be longer – if you do require items urgently please email us at info@koutureforkids.com.au.

 

Privacy Policy

We at Kouture for Kids recognise and respect the importance of your privacy. Our policy for the management of personal information is set out below:

A record of your visit logs the following information for statistical purposes – the user’s IP address, the date and time of the visit to the website, the pages accessed and documents downloaded, the previous website visited and the type of browser used. No attempt will be made to identify an end user or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider’s logs. This information is analysed to determine the sites usage statistics.

Cookies can be used to improve your experience whilst shopping (by remembering what was in your cart between visits). A cookie is a small data file that is sent to and shared with your computer. You can control the use of cookies via the settings on your browser.

Anyone who participates in interactive activities (contests, membership programs, message boards, purchases, newsletter subscriptions, surveys) may be asked to provide information. This information may be used to communicate promotional offers or related information about our company, our partners and relevant third parties. Furthermore that information may be used to design the marketing messages received by the recipients.

The site retains the email address of people who send emails when purchasing products for the purpose of sending a response. They are stored in a secure area within the site database and may be used by Kouture for Kids for marketing purposes.

The site also retains an email address of people who join up to the “Email Subscription Facility” for the purpose of sending regular emails. They are stored in a secure area within the site database and may be used for marketing purposes.

Kouture for Kids will not disclose your personal information to any third party unless required by law. The security of your information a priority. All electronic information is stored with password protection.

Please note that there are inherent risks associated with transmission of information via the Internet. You should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not you should utilise this site.

Your credit card payments are processed securely and via secure eWay payment gateway in conjunction with PayPal. When proceeding to the checkout screen your transaction details are protected under 128 bit SSL encryption for transfer to the payment gateway.

Customers credit card details are not stored by the website only passed to the bank for processing. If you have any queries regarding our privacy policy please do not hesitate to contact us on email at info@koutureforkids.com.au

 

Product Descriptions

We will make every effort to ensure that our products are described and illustrated accurately on our website, and will provide the most accurate images to reflect the true colours of your item purchased.

 

Legalities

Kouture for Kids are not responsible for any health or safety concerns once the buyer has received the item. If any harm has incurred from the items purchased by the buyer, Kouture for Kids share no responsibility.

When a buyer completes checkout, they acknowledge and accept all terms and conditions prior to purchase.

These terms are subject to change.